Customer Service Representative and Social Media Manager

1. Customer Service: Provide excellent support, address issues, and ensure customer satisfaction. 2. Communication: Strong verbal and written skills for effective interaction with customers and on social media. 3. Problem-Solving: Identify and resolve customer issues efficiently. 4. Empathy: Understand and empathize with customer needs. 5. Time Management: Balance responsibilities and prioritize tasks effectively. 6. Social Media Management: Proficient in handling social media platforms and creating engaging content. 7. Adaptability: Flexibility to adapt to changing dynamics in customer needs and social media trends. 8. Team Collaboration: Work collaboratively with team members and other departments. 9. Analytical Skills: Use data to assess customer feedback and social media metrics. 10. Tech Savvy: Familiarity with relevant tools and technology for streamlined processes.